Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@cescpower.com.
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Solar Panel
App
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Q: Is the solar panel waterproof?
The solar panels have IP68 water resistance.
Q: What is the operating temperature range and precautions for using the 100W solar panel?
The operating temperature of the solar panel is -43±2℃. Please read the product manual carefully before use. Solar panels are made of monocrystalline silicon wafers. Make sure that the solar panels are not hit on the ground, walked on or hit by foreign objects during installation and use, and do not sit on their surface because it can cause can damage the monocrystalline silicon wafers, which affects their use. Violent damage is not covered by the free warranty.
Q: Do I need to clean the solar panel regularly?
Yes. There may be dust and foreign object deposits on the surface of the solar panel after long-term outdoor use, which partially blocks the light and reduces the power output. Regular cleaning can help keep the surface of the solar panel clean and free of debris and achieve a higher power output.
Q: What should I do if I can't log in to the CESC app?
1. Check if your mobile phone or email address has been registered. If it has not yet been registered, please register it first.
2. Check that you have entered your mobile phone/email address and login password correctly.
3. If you still do not receive the verification code, please check whether a filter is set up for your email address or whether the email with the verification code is in the spam folder. 4. If the problem persists after the troubleshooting steps above, please contact support@cescpower.com for further assistance.
2. Check that you have entered your mobile phone/email address and login password correctly.
3. If you still do not receive the verification code, please check whether a filter is set up for your email address or whether the email with the verification code is in the spam folder. 4. If the problem persists after the troubleshooting steps above, please contact support@cescpower.com for further assistance.
Does the photovoltaic system also work on consecutive rainy or foggy days after installation?
In continuous rain or fog, the intensity of solar radiation is low, so the output power of the photovoltaic panel is also low, but this does not affect the normal operation of the system.
Can the EcoFlow PowerOcean system be installed in the basement? How much space do you need for this?
The CESC residential system can be installed indoors (basement). Keep a distance of 30cm around the inverter and 40cm around the battery pack.
Do the solar panels still generate electricity after a power outage? Does excessive power generation affect the battery?
After a power outage, both the PV panels and the battery will work normally, and the power circuit of the house will be powered by both the solar panels and the battery pack(s).
Do the solar panels still generate electricity after a power outage? Does excessive power generation affect the battery?
After a power outage, both the PV panels and the battery will work normally, and the power circuit of the house will be powered by both the solar panel and the battery pack(s).
How long is the warranty of the new replaced inverter after the original inverter been replacement?
The warranty period will not be interrupted by product repair or extended by replacement of the whole machine or equipment, and the replaced machine or equipment will automatically inherit the remaining warranty period of the whole machine or equipment before replacement.
If you're in need of assistance, simply reach out to us at support@cescpower.com.
Our sales consultants or product experts are ready to provide prompt help to resolve your inquiries.
Solar Panel
Q: Is the solar panel waterproof?
The solar panels have IP68 water resistance.
Q: What is the operating temperature range and precautions for using the 100W solar panel?
The operating temperature of the solar panel is -43±2℃. Please read the product manual carefully before use. Solar panels are made of monocrystalline silicon wafers. Make sure that the solar panels are not hit on the ground, walked on or hit by foreign objects during installation and use, and do not sit on their surface because it can cause can damage the monocrystalline silicon wafers, which affects their use. Violent damage is not covered by the free warranty.
Q: Do I need to clean the solar panel regularly?
Yes. There may be dust and foreign object deposits on the surface of the solar panel after long-term outdoor use, which partially blocks the light and reduces the power output. Regular cleaning can help keep the surface of the solar panel clean and free of debris and achieve a higher power output.
App
Q: What should I do if I can't log in to the CESC app?
1. Check if your mobile phone or email address has been registered. If it has not yet been registered, please register it first.
2. Check that you have entered your mobile phone/email address and login password correctly.
3. If you still do not receive the verification code, please check whether a filter is set up for your email address or whether the email with the verification code is in the spam folder. 4. If the problem persists after the troubleshooting steps above, please contact support@cescpower.com for further assistance.
2. Check that you have entered your mobile phone/email address and login password correctly.
3. If you still do not receive the verification code, please check whether a filter is set up for your email address or whether the email with the verification code is in the spam folder. 4. If the problem persists after the troubleshooting steps above, please contact support@cescpower.com for further assistance.
Residential
Does the photovoltaic system also work on consecutive rainy or foggy days after installation?
In continuous rain or fog, the intensity of solar radiation is low, so the output power of the photovoltaic panel is also low, but this does not affect the normal operation of the system.
Can the EcoFlow PowerOcean system be installed in the basement? How much space do you need for this?
The CESC residential system can be installed indoors (basement). Keep a distance of 30cm around the inverter and 40cm around the battery pack.
Do the solar panels still generate electricity after a power outage? Does excessive power generation affect the battery?
After a power outage, both the PV panels and the battery will work normally, and the power circuit of the house will be powered by both the solar panels and the battery pack(s).
Do the solar panels still generate electricity after a power outage? Does excessive power generation affect the battery?
After a power outage, both the PV panels and the battery will work normally, and the power circuit of the house will be powered by both the solar panel and the battery pack(s).
Warranty
How long is the warranty of the new replaced inverter after the original inverter been replacement?
The warranty period will not be interrupted by product repair or extended by replacement of the whole machine or equipment, and the replaced machine or equipment will automatically inherit the remaining warranty period of the whole machine or equipment before replacement.
Need Help?
If you're in need of assistance, simply reach out to us at support@cescpower.com.
Our sales consultants or product experts are ready to provide prompt help to resolve your inquiries.